Free consultation & itemised quote within 30 minutes ·24×7 on travel days
Including the parts most companies would rather you didn't ask about: who touches your pet, what happens if a flight is cancelled, and why the crate arrives a week early.
The short answer
Aigan runs every relocation through six stages: a free consultation, a written plan and itemised quote within 30 minutes, crate familiarisation at your home, veterinary certificates and permits, travel day with photo updates at every hand-off, and arrival with a settling-in follow-up three days later.
No black boxes, no “we'll update you soon”. Here's the whole thing, including the parts most companies would rather you didn't ask about.
Tell us about your pet, not just your route. Breed, age, weight, temperament, the thunderstorm thing, the vet's note from last year. We ask more questions than you expect, because the plan changes based on the answers.
You receive the recommended mode, the specific carrier or train, the crate size class, the full document list with dates, and a line-item price. Nothing hidden, nothing 'to be confirmed later'.
The single biggest predictor of a calm journey. The crate arrives early, the door comes off, meals move inside, and by travel day it isn't a box. It's their spot.
Fitness certificate inside the airline's window. Vaccination record verified. Microchip cross-checked character by character. Permits filed, chased and confirmed, not 'submitted and hoped for'.
A handler you've already spoken to arrives at your door. Light meal, last walk, familiar bedding, frozen water bowl. Then the part you dread. Except you're getting a photo at every single stage.
Collected, checked over, watered, walked, and driven to your door. Then a settling-in checklist for the first 48 hours, and a message from us three days later, because the job isn't done when the van leaves.
🐾 Every stage happens whether your pet flies for three hours or travels for three days.
See the full processEarlier is always cheaper. Every rupee of urgency premium is avoidable, and some international deadlines genuinely cannot be bought.
2–3 weeks
2–7 months
48 hours – 1 week
The fear of the cargo hold is the single biggest reason families delay a move. It deserves a real answer, not reassurance. This is what your pet travels in.
An IATA Container Requirement 82 kennel: ventilated on four sides, metal-bolted, spring-locked, labelled.
Live animals travel in a pressurised, heated compartment on approved aircraft. We book only sectors where that is confirmed for the aircraft type flying that day.
Frozen overnight so it can't slosh out during loading, then thaws slowly into fresh water your pet can reach the whole way.
Airflow from every direction, with the required open area on the door face. Not a box with holes. A certified container.
Their own blanket, plus an unwashed t-shirt of yours. Scent is the fastest route to a calm nervous system.
Two halves joined with metal nuts and bolts, a spring-loaded central latch, and cable ties on all four corners.
Live-animal labels, orientation arrows, feeding instructions and two contact numbers: laminated, on every side.
Sedatives depress breathing and impair temperature regulation at altitude, in exactly the animals who can least afford it. Most airlines refuse a visibly sedated pet. We manage anxiety with early crate familiarisation, correct sizing, familiar bedding and calm handling. If a pet still can't fly comfortably, we change the mode, not the medication.
A domestic pet relocation within India typically takes two to three weeks from first call to arrival. An international move takes two to seven months, because rabies titre testing and destination waiting periods cannot be compressed. Urgent moves are possible in 48 hours to a week, with fewer route options.
It helps but isn't required. Many families have already flown ahead. If you can't be there, we coordinate with whoever is (a relative, a neighbour, a house help) and you receive the same photo updates at every stage.
Very little. Keep your pet's routine normal, let them use the crate we send, and be available for the vet appointment. We handle the crate, the bookings, the certificates, the permits and both transfer legs.
Every booking has a written fallback decided before travel day: an alternate flight, an alternate date, or boarding with a vetted partner. Your pet stays with our handler, not in a holding area, and you are told immediately with photos.
More questions on the full FAQ page, or read the ten-day flight countdown.
One conversation is enough to know whether your plan works. It's free, it takes fifteen minutes, and nobody will chase you afterwards.
Mon–Sun, 8:00 AM – 9:00 PM IST · 24×7 on travel days · Free consultation, itemised quote within 30 minutes